Privacy Policy

Our Privacy Commitments

qg5f is committed to maintaining the highest standards of data privacy and security for every player on our platform. Here is what you can always count on.

1. Introduction

This Privacy Policy explains how qg5f ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit and use our website at qg5f.org (the "Platform"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform immediately.

qg5f is an offshore online casino and sports betting platform serving players in Bangladesh and other eligible jurisdictions. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all users, including registered account holders, guests, and visitors browsing the site.

2. Information We Collect

We collect different types of information to provide and improve our services to you. The categories below describe the nature of that data in detail.

Personal Identification Information

• Full name, username, date of birth, and gender — collected during account registration to verify your identity and confirm you are 21 years of age or older.
• Contact details including email address and phone number, used for account communications, verification codes, and customer support.
• Residential address and country of residence, required for KYC compliance and fraud prevention.
• Government-issued identification documents (such as national ID or passport) submitted during the verification process.

Financial and Transaction Data

• Payment method details including mobile banking accounts (bKash, Nagad, Rocket, Upay) and bank account information necessary to process deposits and withdrawals.
• Transactional history including deposit amounts, withdrawal requests, wagering activity, and bonus usage — maintained for regulatory, accounting, and responsible gaming purposes.
• Currency preferences and conversion records where applicable, denominated in Bangladeshi Taka (৳ BDT).

Technical and Usage Data

• IP address, device type, browser version, operating system, and approximate geographic location — collected automatically to secure your session, detect fraud, and optimize platform performance.
• Session data including pages visited, time spent on the platform, game sessions played, clicks, and navigation paths — used for analytics and service improvement.

3. How We Use Your Information

The information we collect is used strictly for legitimate business purposes related to operating the qg5f Platform and providing a safe, fair, and enjoyable experience for our users. Specifically, we use your data to:

• Create and manage your qg5f account, authenticate your identity at login, and maintain account security.
• Process deposits and withdrawals through payment providers such as bKash, Nagad, Rocket, Visa, and Mastercard.
• Deliver customer support, respond to inquiries, and resolve disputes or complaints in a timely manner.
• Comply with applicable anti-money laundering (AML) obligations, KYC verification requirements, and responsible gaming protocols, including enforcing the 21+ age restriction.
• Send transactional notifications, account activity alerts, and promotional communications (where you have consented to receive marketing materials).
• Detect and prevent fraudulent activities, unauthorized account access, collusion, and any other conduct that violates our Terms & Conditions.

4. Disclosure of Your Information

qg5f does not sell, rent, or trade your personal information. We may share your data only in the limited circumstances outlined below.

Service Providers

We engage trusted third-party service providers — including payment processors, identity verification agencies, IT infrastructure providers, and analytics partners — solely to fulfil services on our behalf. These providers are contractually bound to handle your data securely and may only use it for the specified purpose of providing their service to qg5f.

Legal Obligations

We may be required to disclose your information in response to a valid legal request, court order, government inquiry, or regulatory demand. In such cases, we will disclose only the minimum information required to comply with our legal obligations and will notify you where permitted by law.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you by posting a prominent notice on the Platform prior to any such transfer and you will retain the right to request deletion of your data before the transfer completes.

5. Data Security

qg5f implements a comprehensive, multi-layered security framework to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive information at rest, access controls limiting database access to authorized personnel only, and regular penetration testing and vulnerability assessments.

Despite our best efforts to maintain robust security, no electronic transmission or storage technology is entirely free from the risk of a breach. If a data breach occurs that affects your personal information, we will notify you in accordance with applicable notification obligations as promptly as circumstances allow.

6. Cookies and Tracking Technologies

qg5f uses cookies and similar tracking technologies to enhance your browsing experience, analyze Platform usage, and personalize content. We use three categories of cookies:

• Essential cookies — strictly necessary to operate the Platform, maintain your logged-in session, and process transactions. These cannot be disabled without impairing core functionality.
• Analytics cookies — collect aggregated, anonymized data about how visitors use the Platform (pages visited, session duration, error rates) to help us identify improvements. You may opt out by adjusting your browser settings.
• Preference cookies — remember your settings and choices (such as language preference) so you do not have to re-enter them on each visit.

Most web browsers are set to accept cookies by default. You can usually choose to refuse cookies or to alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of the Platform and you may not be able to access some features of the service.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods we apply are as follows: account registration data and KYC documents are retained for the duration of your account's existence plus a minimum of five years following account closure; transaction and financial records are retained for a minimum of five years in accordance with financial record-keeping obligations; session and technical logs are retained for up to twelve months; marketing preferences and communications logs are retained until you withdraw consent or request deletion.

When personal data is no longer required, we securely delete or anonymize it using industry-standard data destruction methods to ensure it cannot be recovered or reconstructed.

8. Your Rights

Subject to applicable laws, you have the following rights with respect to your personal data held by qg5f. To exercise any of these rights, please contact us using the details provided in the Contact section below.

• Right of access — request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification — request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — request that we limit how we use your data while a dispute about its accuracy or our lawful basis for processing it is being resolved.
• Right to object — object to the processing of your personal data for direct marketing purposes at any time; we will cease that processing immediately upon receipt of your objection.

We will respond to all verified data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will inform you of the extension and the reasons for it within the initial 30-day period.

9. Third-Party Links

The qg5f Platform may contain references to game providers, payment partners, and other third-party services. While we take care to work with reputable partners, we do not control the privacy practices or content of any third-party websites or services. Once you navigate away from the qg5f Platform to an external site, this Privacy Policy no longer applies. We encourage you to review the privacy policy of any third-party site or service you visit.

10. Children's Privacy

qg5f is strictly an adult platform. We do not knowingly collect or process personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information from our records.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Platform.

Your continued use of the qg5f Platform following the posting of any revised Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qg5f handles your personal data, our dedicated privacy team is here to help. You can reach us at the email address below. We aim to acknowledge all privacy-related inquiries within 48 hours and provide a full response within 30 days.

Email: [email protected]